Returns & Exchanges


EXCHANGES AND RETURNS

All sales are final.
So please double check you have selected the correct size, there are size charts in our FAQ section to help. Also make sure your shipping address has been filled in correctly. 

Jackets/Outerwear

We offer size exchanges for our Jackets/Outerwear. Product must be unwashed and unworn.  Animebae reserves all rights to refuse exchange if the product shows signs of visible wear/damage.

STEP 1 - Please email us at animebae.co@gmail.com.
Please include your order number, which jacket you bought and the size you would like to exchange for.

STEP 2 - Send your jacket back to the address below for inspection.
(PLEASE NOTE. You are responsible for all shipping costs/duties)

Animebae
12331 Imperial Drive
Richmond, BC
V7E6J3 
CANADA 

STEP 3 - After we receive the jacket and it passes inspection.
You will then be issued store credit to purchase your jacket in your correct size.
 

I just placed an order can I cancel or make changes to it?

We will be able to cancel or change an order only if our shipping team hasn't packed your item. Please make sure to email us as soon as possible with your order details if you'd like to make changes to it.  

Damaged/Defective Product

If the product you purchased is damaged, please contact us within 10 days of receiving your package at animebae.co@gmail.com (Include your full name, phone number and order number) to receive a full refund.